Contact information

Contact Us

We’d love to hear from you! Whether you have a question about your order, sizing, or our products, feel free to reach out — we’re here to help 💖

Response Time
We aim to respond to all enquiries within 24–48 hours (excluding weekends and public holidays).

For urgent enquiries, DM us on our instagram page @thescarletthread.au

Order Enquiries
For any questions about your order, please include your order number in your message so we can assist you faster. 

Important Note
Please double-check your email address and shipping details before placing an order. If you need to make changes, contact us as soon as possible after placing your order.

Thank you for supporting our small business — we truly appreciate you ✨